Say what? Yes, you heard
it right. There is a famous business saying, ‘The customer is always right.’
This is not always the case. In many instances, a customer can be wrong but since
he who pays the piper plays the tune, the seller is left with no option but to
give in to what the customer wants. Tourism is an experiential industry.
While
in buying goods we carry them home, a tourist carries the experience. One cannot throw it away or give it to a neighbour
or relative, it is yours for keeps. While the host destination or attraction
managers are the ones largely responsible for creating a wonderful experience
for tourist, a tourist can go a long way in making his or her experience even
better.
Respect the locals
A tourist leaves his or
her home, town or country to visit something that is not found in their
locality. Many attractions a found in places where people have a different lifestyle
from ours, level of education or world view. While we may not agree with some
of the things that the locals do, it is always important to be respectful. Instead
of saying “I will not participate in your barbarian practices”, or, “I will
dress in what I want”, one can say, “No, thank you” or “I am sorry I do not
have any outfit that is more appropriate”. This can also give you an
opportunity to improvise in a thing or two.
It does not hurt to say “excuse me”, “please” and “thank you”. It does
not matter how much one is paying for the services, being respectful or lack of
it will make the difference between a tourist who will be treated like royalty,
or have coffee spilt on them ‘accidentally’.
Do not Show Off
More often than not, our
tourism adventure leads us to low income areas with amazing beauty and
attraction. In certain instances, we visit places where on only the who’s who
visit. Whether we are at a high end or low income attraction, do not show off.
You will have a chance when you get back home to show off to your friends,
colleagues or competitors.
Showing often demeans the locals and often makes
them hostile to not only you as a tourist but to future tourists as well. You
do not what to be a spoiler now, do you? The greater consequence of this is
that you will get robbed clean. If you have enough to show off carelessly,
someone will be ‘generous enough’ to show you that many more people are in need
or what you have. Modesty, modesty, modesty.
Listen to Your Guide
This has become one of
the biggest issues with tourists. With so much information on the internet from
countless people and studies that we have made before hand, we often feel like
experts. “What is this fool telling me, hasn’t he read…”, “Doesn’t he know that
…”, “Oh, but I read something different on Tripadvisor”. While it is important
to find out as much information as possible about a destination before visiting
it, not all the information is accurate. People often write based on their
knowledge, experience and world view.
Two people can go on the same trip, be in the
same team, get the same services and have a totally different experience. When
a tour guide says that one should not go beyond a certain point, touch certain
things or take pictures in certain places, please listen to them. It does not
matter whether you are a professor, doctor in animal psychology or Nobel Peace
Prize winner in whatever field. You are under the care of the guide. When
things go wrong, the guide will be more willing to help you out when he or she
knows that you have followed all the instruction, than if you thought that you
know better than the locals.
There have
been cases of animal attacks, tourists falling off slippery gorges, among other
accidents. Better safe than sorry.
In the end, whether you
are paying for your tourism experience or getting it for free, you have the
chance to make or break it. Some things are beyond our control, but if we are a
little bit more sensitive to the hosts, we can have beautiful memories that we
will keep for the rest of our lives.
If we get an opportunity to visit the same
place again, we will be received like royalty, friends or even family members.
The hosts will go out of their way to make sure that we get what we need and
are comfortable. Money can buy most things but a good heart can take us through
almost every situation. Try it out, it works!
I totally agree with this article. A good heart can take us through almost every situation. Great read!
ReplyDeleteThank you Celestine.
ReplyDelete